Derbyshire Care Services, 146 Burton Road, Derby DE11TN | Mon – Fri: 9am – 5pm. CLOSED Weekends| 01332 275060

Quality Statement

Quality Policy Statement

Key 2 Care Ltd also trading as Derbyshire Care Services was established in 2002 and our purpose is to significantly improve the quality of life for people with health and social care needs through the provision of care and support services that help keep people independent in their own homes.

Quality is important to our business because we value our customers and stakeholders. We strive to provide our customers with products and services which meet, and even exceed, their expectations whilst complying with our legal and statutory duties

We are committed to continuous improvement and have established a quality management system which provides a framework for measuring and improving our performance

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business

  • Regular gathering and monitoring of customer feedback
  • A customer complaints and compliments procedure
  • A risk-based approach to improving quality
  • Training and development for our employees
  • Regular audit of our internal processes
  • Measurable quality objectives which reflect our business aims
  • Management reviews of audit results, customer feedback and complaints
  • Regular review of our internal procedures, all of which are accessible to our employees

This statement is posted on the Company notice boards and can be issued electronically if required

Though the Director has ultimate responsibility for quality, all employees have a responsibility within their own areas of work so helping to ensure that quality is embedded within the whole company

This statement will be reviewed annually


EVERY CAKE AND EVERY COFFEE MATTERS!!! September 10th 2019 saw Derbyshire Care Services HQ staff in conjunction with staff and managers from Extra Care, host a cake and coffee event…

Dementia UK Fundraising Event

“ In May 2019 the Domiciliary Care and Extra Care divisions of our organisation came together to host a fun day in aid of Dementia UK. Derbyshire Care Services supports many…

Free care assessment

Complete the form below and we can arrange your free care consultation assessment to ensure that you get the best possible care for you or your loved one.

We need you!

We're always looking for experienced and new carers looking to fast-track their career in Domiciliary Care, if you feel you have what it takes to become part of our team, we would love to hear from you.

Please fill out a small application form and upload your C.V.