Who we are.

Founded in 2003, we are an established company who provide support at home and in the community in the Derbyshire area.
We also provide care services within three Extra Care schemes in Derby, and three in Stoke-on-Trent.
We are an organisation that seeks to empower and promote dignity and respect to enable our service users to live independent lives through making their own choices

Our services
Carer and client laughing

Why choose Key 2 Care Ltd?

As the number one chosen care provider for home care in Derby with the Local Authority and rated as ‘good’ by CQC, you can feel confident and reassured that you are choosing the best home care support across Derby City and Derbyshire County and beyond.

We have been supporting across Derby and Derbyshire since 2003 and are an established home care provider with a reputation for high standards and bespoke care packages that meet the needs of you, our valued customer.

Our founders and directors were carers themselves and still play an active role in their company.

Our mission is to provide high quality support to anyone in their own home with a focus on ensuring that our customers can maintain independence, choice and control whilst remaining in their own home.

We are not a care home, we do not have care home facilities, we believe strongly that every person has the right to remain in their own home for as long as they choose or are able to.

Our customers come from every background, from the older person, to the young adult, adults with a learning disability, people with physical needs to those who may have dementia, health needs and those approaching their final life journey.

With our bespoke support plans and care packages, described as the best in Derby, we work with you to build your support with your dignity, well-being, choice and control at the very heart of what we do and agree with you.

We are passionate about the support that we deliver and we care about our customers, we will always put them first and will go above and beyond what you might expect.

As a culturally diverse company, we offer a range of services to suit all needs and have a huge presence in all cultural communities.

Our carers are trained in house by our dedicated training team who are always on hand to support carers and customers when needed and to provide bespoke training if required.

All of our customers are assigned to a coordinator, giving direct support and a familiar person with whom to communicate. You will be provided with their direct contact details and can contact them with any query. Our in house Quality and Assurance Team monitor all care packages to ensure that only the highest standard of support is delivered - the team's assessors create your bespoke support plan over which you have full control, you will get to know your assessor as they visit regularly and monitor your satisfaction with the service delivered. By providing you with named team members, you can feel safe that you will be speaking with someone who knows and understands your needs and will support you with compassion and empathy.

Our senior carers are on hand to support you with any equipment needs, guiding you towards the appropriate resources and spot checking our carers on a frequent basis to ensure compliance and continued customer satisfaction.

Key 2 Care is a small company with a big heart and our dedicated advisers are waiting to take your call. When you do, choose option 1 to speak with Holly, Amanda or Debi, we are waiting to support you as you want to be supported.

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We're fully regulated by the Care Quality Commission.

The CQC monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety. They publish what they find, including performance ratings to help people choose care.

We are regulated by the Care Quality Commission which is the independent regulator of health and care in England.
Derbyshire Care Services is a trading name of Key 2 Care Limited,  a company registered in England and Wales.